What we verified
What we verified
This guide is based on publicly documented cancellation details. It does not claim Kept completed a private account cancellation, and company flows can change after the verification date.
- officialOpenAI Help Center: Canceling your ChatGPT subscription
OpenAI's steps for chatgpt.com, Apple, Google Play, and Business plans; the 24-hour cutoff; access until the end of the period; no automatic refunds; uninstalling and account deletion rules; troubleshooting duplicate charges and charges after canceling; and canceling without account access.
Before you click cancel
Decision points that change the outcome
chatgpt.com, Apple, or Google Play?
Each platform has its own cancel path, and only that platform can stop the charge.
Capture:Capture the receipt or billing page that names the platform.
More than 24 hours before billing?
OpenAI says cancel at least 24 hours ahead to avoid the next charge.
Capture:Capture the next billing date and the time you canceled.
Deleting the account too?
Deleting cancels chatgpt.com billing but not Apple billing.
Capture:Capture the Apple cancellation before deleting anything.
Fee risk map
Plan types to identify before canceling
Plus or Pro billed by chatgpt.com
Paid features continue to the end of the period. Canceling doesn't refund prior charges; refunds go through OpenAI Support.
The Billing page before and after, and the cancel time.Billed by Apple
Cancel and request refunds with Apple, per OpenAI.
Apple's subscription page showing the expiration date.Charged right after canceling
If you canceled under 24 hours before billing, OpenAI says the charge may already have processed.
The cancel timestamp versus the billing date.ChatGPT Plus dispute packet checklist
If the issue is an early termination fee, a missing cancel option, or a charge after cancellation, this is the evidence set that would make the timeline easier to reconstruct.
- The receipt showing the billing platform and amount.
- The billing page before canceling with the next billing date.
- Recording or screenshots of the cancel flow and confirmation, with the time.
- The billing page afterward showing the plan won't renew.
- The statement line for any later charge.
- Your refund request and any reply from OpenAI Support, Apple, or Google.
How this guide was built
For ChatGPT Plus and Pro, Kept organized the guide around the billing platform and OpenAI's 24-hour cutoff. We used OpenAI's Canceling your ChatGPT subscription article for every cancel path, timing, refund statements, and troubleshooting.
Cancellation steps
Find out who bills you
OpenAI says to cancel through the platform where you purchased: chatgpt.com, the Apple App Store, or Google Play. Your purchase receipt shows which. A chatgpt.com subscription doesn't appear in Apple or Google Play subscriptions.
On chatgpt.com: Settings → Billing → Cancel
Sign in, open your account menu, select Settings, then Billing. Under Cancel plan, select Cancel.
On Apple: Settings → your name → Subscriptions
On iPhone or iPad, open Settings, select your name, then Subscriptions, ChatGPT, and Cancel Subscription. OpenAI notes that if there's no Cancel Subscription and an expiration date shows, it may already be canceled.
On Google Play: Subscriptions → ChatGPT
In the Play Store app, open Subscriptions, select ChatGPT, then Cancel subscription. On the web, open Google Play subscriptions, select Manage next to ChatGPT, then Cancel subscription. Use the Google account that bought it.
Beat the 24-hour cutoff
OpenAI says to cancel at least 24 hours before your next billing date. If you cancel later than that, the next charge may already have processed.
Check the status on the platform that billed you
OpenAI says to confirm on the billing platform that the subscription is no longer set to renew. Paid features remain until the end of the current period.
Common pitfalls
- Uninstalling the ChatGPT app doesn't cancel the subscription.
- Deleting your ChatGPT account doesn't cancel an Apple App Store subscription. Cancel with Apple first.
- Canceling less than 24 hours before the billing date can mean the next charge already went through.
- Canceling stops renewal but doesn't refund previous charges. Refunds are a separate request.
- Duplicate charges often come from subscriptions under different ChatGPT, Apple, or Google accounts. OpenAI says to check each.
What to capture as proof
- The purchase receipt or billing page showing which platform bills you.
- Settings → Billing (or the Apple/Google subscription page) before canceling, with plan and next billing date.
- The Cancel confirmation and the time you canceled.
- The billing page afterward showing the plan won't renew and when paid features end.
- Any refund request and OpenAI Support or Apple reply.
Frequently asked questions
How do I cancel ChatGPT Plus?
If you subscribed on chatgpt.com, open your account menu → Settings → Billing, and select Cancel under Cancel plan. If you subscribed in the iPhone app, cancel in Apple's Subscriptions. If on Android, cancel in Google Play.
When should I cancel ChatGPT Plus to avoid the next charge?
OpenAI says at least 24 hours before your next billing date.
Will I get a refund if I cancel ChatGPT Plus?
OpenAI says canceling stops future renewals but doesn't automatically refund previous charges. For chatgpt.com or Google Play purchases, request a refund through OpenAI Support; for Apple purchases, request it from Apple.
Does deleting the ChatGPT app cancel my subscription?
No. OpenAI says uninstalling doesn't cancel, and deleting your ChatGPT account doesn't cancel an Apple App Store subscription.
Why am I being charged twice for ChatGPT?
OpenAI says to check for subscriptions under different ChatGPT, Apple, or Google accounts, then cancel the one you don't want on the platform that bills it.
Kept isn't affiliated with or endorsed by ChatGPT Plus. ChatGPT Plus and other names are trademarks of their owners and are used here only to identify the service. This guide is general information based on ChatGPT Plus's public help pages, not legal advice.